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About Myhotelz.com (partner Venere.com)
Welcome to Myhotelz.com (partner Venere.com), featuring listings for hotels and residences in major tourist destinations around the world. Choose from major metropolitan capitals such as Rome, Paris and London or more far away destinations such as New York, Bangkok, Rio de Janeiro and Marakech. The aim of the site is to provide our users with comprehensive listings for each city (there are already 1200 properties listed for Paris alone!!), allowing you to choose freely and giving you the possibility to contact properties directly.
The service does not operate like a travel agency, since specific requests for information on properties cannot be provided by Myhotelz.com (partner Venere.com) itself. Instead, Myhotelz.com (partner Venere.com) gives the user the opportunity to view pages, to check availability and prices and to send reservation requests to hotels.
Unlike other directories, Myhotelz.com (partner Venere.com) provides a comprehensive listing of properties for each city. Many of these contain web pages and online availability. For holiday makers or business travellers, Myhotelz.com (partner Venere.com) is a convenient, comprehensive, secure and efficient service for planning your next trip.
Booking is easy. Simply scan the hotel web pages for the destination chosen, and then check availability for the selected hotel and book the room/s directly. A response will arrive from the hotel via email. Reservations can then be cancelled later if required.
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How to search for a property
Search by city :
Click on the map on the desired destination or enter the name of the city in 'Where do you want to go?'.
Search by Country:
If the country you wish to visit is not included in the map, click on 'Other Countries'. You will find a comprehensive list of all the countries that are not included on the homepage map.
Properties with online availability:
These are properties included in the Myhotelz.com (partner Venere.com) online reservation system, enabling you to view the property web pages, to immediately check availability and prices and to send a reservation request directly to the hotel.
Properties not bookable online:
These are properties which cannot be booked online. You will find all the details (i.e., telephone, fax) allowing you to contact the property directly.
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How to check availability
You have two options: You can either check availability in all the properties in the city, or click on a single property and check its availability. Please remember to insert arrival and departure date, and the correct number of persons and rooms.
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How to make a reservation
Once you have found a property that satisfies your needs, click on the facility name or on 'details'. If you wish to book the availability the system has found, click on 'Book' - or 'Modify' to change your reservation details.
To submit the reservation request, please complete the form, including your credit card details. After clicking on 'Continue', it is possible to control your reservation request and personal details.
Before confirming your reservation request please read the cancellation policy carefully and should you have additional requests, it is possible to write them in the blank space. At this point your reservation request will be confirmed. Please note your reservation number for your reference.
Please be informed that all information is sent via Secure Server, ensuring that your personal details can only be viewed by yourself and the recipient (ie. the hotel).
Two categories of reservation requests are possible: Instant bookings and Bookings on Request. In the first case (Instant bookings) you will receive an automatic confirmation message from the hotel via the Myhotelz.com (partner Venere.com) system. You will not receive any further confirmation from the hotel, since this confirmation message is definite.
In the second case (Bookings on Request) you will receive an email informing you that the property has received your request. The property will then respond via email within 48 hours either confirming or cancelling your request.
Bear in mind that your request will be confirmed by the property and until then do not consider it as confirmed. When the status of your booking appears as OK in your user account you can rest assured that it has been confirmed by the property. In order to receive confirmation via email make sure that the address you enter when sending your booking request is correct. If you enter an incorrect e-mail address you will not be able to receive a reply from the hotel and this could lead to communication problems and misunderstandings. Therefore, it is crucial that you make sure all data is correct.
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How to check the status of your reservation
You can check the status of any reservation request by entering into 'Your reservations' with your registered email address and password where you can view all your current reservations. You can control the status of your reservations in the 'status column'.
The status of the booking can be as follows:
CONFIRMED: Reservations confirmed by the property
CANCELLED: Reservation cancelled
A-VOID: Reservations cancelled by Venere for NO-SHOW
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How to cancel a booking
Please be informed that all bookings need to be cancelled in your user account within the valid cancellation timeframe in order to avoid penalties. After the cancellation deadline it is necessary to contact the property directly, since in this case only the property itself can decide whether or not to cancel a booking free of charge.
To cancel a booking, please select 'Your reservations' on the Myhotelz.com (partner Venere.com) homepage and enter your registered email address and password. From here, you can view the list of the reservation requests sent.
Click onto the link 'Cancel this reservation' near the reservation number and then click on YES. On the next page, enter your password, and click on 'show message'. You will then see a cancellation message which will be set to the hotel when you click on 'Send message'. Your booking will then be cancelled in our system and there is no need for any further contact with the hotel on your part.
To check that you have cancelled your booking correctly, you can click on 'Your reservations' on our homepage, and you will see that the status of your reservation in 'CANC'.
Myhotelz.com (partner Venere.com) does not accept cancellation requests sent via email to our Customer Service Department, even if the request is sent before the cancellation policy expires. All cancellations need to be made following the above instructions.
Should the cancellation not be made accordingly, Myhotelz.com (partner Venere.com) is not to be held responsable for eventual penalties charged to your credit card by the property.
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How to modify your reservation
Unfortunately, it is not possile to modify a booking in the system. You must cancel the reservation, following the instructions above (See 'How do I cancel a booking?'), and follow the reservation process again. After the cancellation deadline, it is also necessary to contact the property directly, since in this case only the property can accept changes free of charge.
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Security/Privacy
Registration:
The information requested when registering is needed for the reservation management and is completely confidential. All information is sent via a Secure Server, providing the highest level of security available.
Credit Card Details:
Your credit card details are necessary in order to guarantee bookings and no charges will be made unless specifically requested by the property as deposit (it would be specified in the cancellation policy of the individual property) or in case of late cancellation or no show. Credit card information is sent directly to the property via Secure Server, ensuring these details are protected.
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